Terms and Conditions

1. Description of Service

No Show Killer AI provides an AI-powered voice receptionist and appointment-management platform that answers inbound calls, schedules and confirms appointments, sends reminders, and reduces missed appointments ("no-shows") for local businesses. The Service is delivered on a subscription basis and may incorporate third-party AI voice, telephony, and software technology providers to operate.

We reserve the right to modify, enhance, or discontinue any feature of the Service at any time, with or without notice, provided that such changes do not materially reduce the core functionality you have paid for during your current billing period.

2. Eligibility and Account Registration

You must be at least 18 years old and have the legal authority to bind the business you represent to these Terms. You agree to provide accurate, current, and complete information during registration and to keep that information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Subscription Plans, Fees, and Billing

3.1 Subscription Basis

The Service is offered on a recurring subscription basis (monthly or annual, as selected at signup). By subscribing, you authorize us to charge your chosen payment method on a recurring basis until you cancel in accordance with Section 5.

3.2 Payment Processing

All payments are processed through PayPal, our designated third-party payment gateway. By providing payment information, you represent that you are authorized to use the designated payment method and you authorize us (through PayPal) to charge such payment method for all fees incurred.

3.3 Price Changes

We may change our fees upon at least thirty (30) days' prior written notice (email is sufficient). Continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

3.4 Taxes

Fees are exclusive of applicable taxes. You are responsible for all sales, use, VAT, or similar taxes associated with your purchase, other than taxes based on our net income.

3.5 Failed Payments

If a payment fails or is declined, we may suspend or terminate your access to the Service until payment is successfully processed. You remain responsible for any fees incurred prior to suspension.

4. No-Refund Policy

4.1 Services Rendered

The Service is a continuously delivered software and AI-processing service. Once a billing cycle begins and the Service has been made available to you (i.e., your AI receptionist is configured and capable of answering calls), that period's fees are deemed fully earned and non-refundable, regardless of your actual usage or call volume during that period.

4.2 No Partial Refunds

We do not provide partial refunds or credits for unused time, low call volume, downgrade, or early cancellation mid-cycle. Canceling your subscription stops future billing; it does not entitle you to a refund of the current or any prior billing period.

4.3 Exceptions

The only exceptions to this no-refund policy are: (a) where required by applicable law, or (b) where expressly granted in writing by an authorized representative of No Show Killer AI. Any such exception does not waive or modify this policy for future transactions.

4.4 Free Trials

If a free trial is offered, you must cancel before the trial ends to avoid being charged. Once the trial converts to a paid subscription and the billing cycle begins, Section 4.1 applies.

5. Cancellation

You may cancel your subscription at any time through your account dashboard or by submitting a written cancellation request to onboarding@noshowkillerai.com. Cancellation takes effect at the end of the then-current billing cycle. You will continue to have access to the Service through the end of the period you have already paid for. No refund is issued for the remainder of that period.

6. Chargebacks and Payment Disputes

6.1 Good-Faith Resolution First

Before initiating a chargeback, dispute, or reversal with PayPal or any financial institution, you agree to first contact us directly at onboarding@noshowkillerai.com to attempt to resolve the issue in good faith. We will respond and work toward resolution within a reasonable timeframe.

6.2 Acknowledgment of Service Delivery

You acknowledge and agree that by using the Service — including having your AI receptionist configured, active, and capable of answering calls or booking appointments during a billing period — you have received the full value of that period's subscription fee, regardless of call volume, business outcomes, or subjective satisfaction. This acknowledgment may be presented as evidence in any payment dispute.

6.3 Unauthorized Chargebacks

Filing a chargeback or payment dispute without first attempting resolution under Section 6.1, or filing a chargeback for fees that were properly authorized under Section 3.2, constitutes a breach of these Terms. We reserve the right to:

• (a) immediately suspend or terminate your account and access to the Service;
• (b) contest the chargeback with supporting evidence, including account activity logs, call logs, configuration records, IP addresses, timestamps, and your acceptance of these Terms;
• (c) pursue collection of any disputed amount plus reasonable administrative fees and costs (including collection agency fees and attorneys' fees where permitted by law); and
• (d) refuse future service to you or any affiliated business.

6.4 Evidence of Authorization

Your act of registering for the Service, entering payment details, and using the Service constitutes explicit authorization for recurring billing under Section 3.2. This record, together with your IP address, timestamp, and acceptance of these Terms, may be submitted to PayPal or any payment processor as evidence of a valid, authorized transaction in response to any dispute.

6.5 Dispute Evidence Package

In the event of a chargeback or payment dispute, you agree that we may compile and submit to PayPal (or any payment processor) a dispute evidence package including, without limitation: your acceptance of these Terms (with timestamp and IP address); account creation and login records; configuration records showing your AI receptionist was active; call logs and volume for the disputed billing period; prior email or support correspondence with you; and this no-refund and chargeback policy. You agree not to contest the authenticity or admissibility of such records in any dispute, arbitration, or proceeding.

6.6 Pre-Authorization Confirmation

At signup and prior to each recurring charge, you are shown the subscription price, billing frequency, and a link to these Terms. Completing signup or continuing your subscription past a renewal date constitutes your affirmative, informed authorization of that specific charge, independent of any authorization on file with PayPal.

7. Acceptable Use

You agree not to use the Service to: violate any law or regulation (including telemarketing, robocall, or call-recording laws); harass, defraud, or deceive any person; transmit unlawful, defamatory, or infringing content; interfere with or disrupt the integrity of the Service; or attempt to reverse-engineer, resell, or white-label the Service without our express written consent.

8. Call Recording and Telephony Compliance

8.1 Your Responsibility

You are solely responsible for ensuring your use of the Service complies with all applicable call-recording, consent, telemarketing, and telephony laws in your jurisdiction and in the jurisdictions of the callers you interact with — including, where applicable, one-party or two-party ("all-party") consent laws, the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and any state-specific AI-disclosure or robocall statutes. We provide tools to help enable compliance (such as configurable consent disclosures and AI-identification greetings), but you are responsible for enabling, configuring, and using them correctly for your business, call types, and location(s).

8.2 Two-Party Consent States

If you or your customers operate in a state that requires all-party consent to record calls (including, among others, California, Florida, Illinois, Pennsylvania, and Washington), you must enable and verify the applicable consent disclosure feature before activating call recording for those calls. Failure to do so is a violation of these Terms and may result in suspension of your account.

8.3 AI Disclosure

You must ensure that callers are informed they are interacting with an AI-powered system where required by applicable law, and you must not configure the Service to misrepresent the AI as a human where such misrepresentation is unlawful or deceptive.

8.4 Indemnification Tie-In

Any claim, fine, or penalty arising from your failure to comply with this Section 8 is subject to the indemnification obligations in Section 13.

9. Intellectual Property

All software, AI models, workflows, branding, and content that make up the Service are and remain the exclusive property of No Show Killer AI and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription term. No other rights are granted.

10. Third-Party Services

The Service integrates with and relies on third-party technology providers (including telephony, AI processing, and payment infrastructure) to operate. We are not responsible for outages, errors, or limitations caused by third-party providers outside our reasonable control, though we will make commercially reasonable efforts to maintain service continuity.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC BUSINESS OUTCOME (SUCH AS ELIMINATION OF NO-SHOWS OR INCREASED BOOKINGS) WILL RESULT FROM USE OF THE SERVICE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NO SHOW KILLER AI, ITS OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless No Show Killer AI and its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Service in violation of any law; or (c) any payment dispute or chargeback filed in violation of Section 6.

14. Suspension and Termination

We may suspend or terminate your access to the Service, without refund, if you: fail to pay applicable fees; violate these Terms; engage in fraudulent or abusive activity; or file an unauthorized chargeback as described in Section 6.3. Sections 4, 6, 9, 11, 12, 13, 15, and 16 survive any termination of these Terms.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing any claim, you agree to contact us and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

15.2 Binding Arbitration

If a dispute is not resolved informally, you and No Show Killer AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court.

15.3 Class Action Waiver

YOU AND NO SHOW KILLER AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, unless otherwise required by applicable consumer protection law.

15.5 Arbitration Administrator

Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, for lower-value disputes, its Consumer Arbitration Rules), with the arbitration seated in Ohio. Each party bears its own attorneys' fees unless the arbitrator determines otherwise or applicable law requires fee-shifting.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and No Show Killer AI regarding the Service.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

16.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

16.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

16.6 Contact

Questions about these Terms may be directed to onboarding@noshowkillerai.com.