Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: Name, business name, email address, phone number, and billing address when you sign up.
• Payment Information: We use PayPal as our payment processor. When you make a payment, PayPal collects and processes your payment card or account details directly. We do not store your full payment card numbers on our own servers; we receive limited transaction information (such as confirmation of payment, subscription status, and billing history) from PayPal to manage your account.
• Business Configuration Data: Business hours, services offered, scheduling preferences, greeting scripts, and other information you provide to configure your AI receptionist.
• Communications: Information you provide when you contact our support team.

1.2 Information Collected Automatically

• Call Data: When your AI receptionist answers or places calls on your behalf, we process call audio, call recordings (where enabled), call metadata (date, time, duration, phone numbers), and transcriptions in order to deliver the Service.
• Appointment and Booking Data: Names, contact details, and appointment details of your customers/callers, to the extent provided during a call in order to schedule or confirm an appointment.
• Usage Data: Log data, device and browser information, IP address, pages visited, and interactions with our website and dashboard.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and improve our website. You can control cookies through your browser settings.

1.3 Information from Third Parties

We may receive information from third-party service providers that support the Service's functionality (such as telephony carriers, AI voice-processing providers, scheduling integrations, and payment processors), limited to what is necessary to operate the Service.

2. How We Use Information

We use the information we collect to:

• Provide, operate, configure, and maintain the Service, including answering calls, transcribing conversations, and booking appointments;
• Process payments and manage billing through PayPal;
• Communicate with you about your account, updates, and support requests;
• Improve, troubleshoot, and develop the Service, including improving AI call-handling accuracy;
• Detect, investigate, and prevent fraud, unauthorized access, and abuse;
• Comply with legal obligations and enforce our Terms and Conditions;
• Send you administrative, billing, and (with consent, where required) marketing communications.

3. Call Recording and Consent

Where call recording or transcription is enabled, calls may be recorded and/or transcribed for the purposes of delivering the Service, quality assurance, fraud prevention, dispute resolution, and improving AI performance.

3.1 Consent Disclosures

Where required by law (including in "all-party" or two-party consent states such as California, Florida, Illinois, Pennsylvania, and Washington), an automated disclosure informing callers that the call may be recorded and/or handled by an AI system is played at the start of the call, where this feature has been enabled by the business.

3.2 Business Responsibility

You, as the business/Customer, are responsible for (a) enabling the appropriate consent disclosure settings for the jurisdictions in which you and your callers are located, and (b) ensuring your own compliance with applicable one-party or two-party consent, telemarketing, and AI-disclosure laws. We provide configurable tools to help meet these obligations, but ultimate legal compliance responsibility rests with you as the account holder, and you agree to indemnify us for claims arising from your failure to configure these settings appropriately (see Terms and Conditions, Section 13).

3.3 Retention of Recordings

Call recordings and transcriptions are retained as described in Section 5, including for as long as necessary to resolve any billing, service, or payment dispute related to the account.

4. How We Share Information

We do not sell your personal information. We may share information as follows:

• Payment Processor: Billing and transaction information is shared with PayPal to process payments, manage subscriptions, and resolve billing disputes or chargebacks.
• Service Providers and Subprocessors: We share information with third-party technology providers who perform functions on our behalf — including AI voice processing, telephony, cloud hosting, analytics, and customer support tools — solely as needed to operate the Service, and under contractual obligations to protect your data.
• Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of No Show Killer AI, our users, or the public.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy or a policy at least as protective.
• With Your Consent: We may share information for any other purpose disclosed to you at the time of collection, or with your consent.

5. Data Retention

We retain personal information, call recordings, and transcriptions for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes (including payment disputes and chargebacks), and enforce our agreements. Retention periods for call recordings may be configured based on your subscription plan. You may request deletion of certain data as described in Section 7, subject to our legitimate business, legal, and dispute-resolution needs (including retaining transaction and usage records necessary to defend against payment disputes).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete personal information we hold about you;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly.

To exercise these rights, contact us using the details in Section 11. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling a request.

8. Callers' and End Customers' Data

Because our Service handles calls on behalf of your business, we may process personal information about your customers or callers (such as names, phone numbers, and appointment details) as a service provider/processor acting on your instructions. You, as the Customer/business using the Service, are responsible for ensuring you have the appropriate legal basis (such as consent or legitimate business interest) to have this information processed on your behalf, and for responding to your own customers' privacy requests regarding their data.

9. Children's Privacy

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. International Data Transfers

Information may be processed and stored in the United States or other countries where our service providers operate. Where required by law, we will implement appropriate safeguards for cross-border data transfers.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at onboarding@noshowkillerai.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date, and, where required by law, via email. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.